The agreement, in plain words.

What the service is

You, or an AI assistant acting for you, describe a phone call to a business in the United States or Canada. A person on our team places the call during the business’s local hours, records it, and reports what was said. We aim to complete each request but cannot promise that a business will answer, cooperate or give accurate information. Results are a report of a conversation, not professional advice.

Your responsibilities

• You are responsible for requests made from your account, including those an AI assistant makes after you connect it.
• Give accurate instructions and only authorize what you are entitled to authorize. An information request does not authorize a purchase, booking or cancellation unless you say so.
• Keep your sign-in and API keys to yourself.

What we won’t call about

We check every request before dialing and may decline or cancel any of them. We do not make consumer sales or cold calls, debt collection calls, political calls, calls that deceive or pressure anyone, calls that impersonate you or someone else, calls to collect passwords, verification codes or card details, calls to numbers that have asked us not to call, or anything unlawful. Callers always say who they are calling for and that the call is recorded. Repeated misuse can lead to a hold on your account.

Price and payment

• Calls are paid from prepaid credit at the per-minute rate shown on your account, for connected time, rounded up to the next minute.
• Each request reserves its maximum cost and releases what it does not use. Declined, canceled and unanswered calls are not charged.
• New accounts receive free minutes once. Credit is bought on your dashboard through Stripe; chat apps cannot buy credit for you.
• If something went wrong with a call, email support@humancalls.ai and we will review it and credit your account where we got it wrong.

Recordings and your content

You keep the rights to what you send us. You give us permission to use it, and the recordings and transcripts of your calls, to provide and safeguard the service as described in our privacy policy.

Ending and changes

You can stop using the service and ask us to close your account at any time. We may suspend or close an account that breaks these terms. The service is provided as is; to the extent the law allows, our liability for any claim is limited to what you paid us in the three months before it arose. We may update these terms and will email account owners before a change that matters takes effect.

Questions: support@humancalls.ai.